FAQs
Browse our knowledge base
to get answers to your questions.
Most common questions
Where is my package and tracking number?
Once your order is shipped you will be provided with a tracking number from the shipping agent via e-mail. You will also be able to view the tracking number in your account once you login here. Using your tracking number, you can also track your package on our tracking page here.
Use the provided tracking number to track your package on the shipping agent's website (UPS, USPS, FedEx). Again, the tracking number can be found on your order confirmation email or your order history if you created an account during checkout.
If the tracking states that the package was delivered but you have not yet received it, please contact the shipping agent or your local post office for further assistance. We recommend opening a research of delivery claim with the shipping agent which may help in locating your packages whereabouts.
Please be aware there can sometimes be a delay in actual delivery time with packages and that sometimes tracking can be delayed as well.
Other questions
Is there free shipping for subscription orders?
Yes, all subscription orders will be given free shipping.
Where do you ship?
It depends on the ingredient. Although hemp-derived products are federally legal under the Farm Bill of 2018, state laws on different cannabinoids may vary. Every product page on our site is equipped with a shipping map detailing what states a specific product can and cannot be shipped to. We only ship in the USA.
How much does shipping cost?
Standard shipping is free 3-5 day shipping within the United States for orders over $99. If orders are under $99, a standard shipping fee of $9.99 will be applied.
How long after I order will my products arrive?
Your order will arrive 3-5 business days after placement.
