FAQs

You can manage all of your subscriptions directly from your account page here. On the left-hand menu, about halfway down, choose the "Subscriptions" option. Simply find the subscription you wish to cancel and click "cancel." Your subscription and payment will end immediately. You can re-subscribe, or subscribe to new products, at any time.

Your order was received, but we’re still awaiting payment to fulfill it. This is usually related to product subscriptions with a failed payment. You may need to update your credit or debit card before we can process and ship your order.

To change your Subscription payment method: 

1. Go to the Subscriptions tab in your Account.
2. Click "View" on the subscription item you wish to edit. 
3. Click on the Edit icon next to "Payment Details"
4. Select the existing payment method you wish to use or add add a new card.
5. If using an existing payment method, click on it and save your changes. If adding a new payment method, fill out your information and save your changes.

Registration and Membership; Product SalesIn order to start your ongoing Diamond CBD monthly subscription, you must register as a member on our Website. All information that you provide to Diamond CBD, including your credit card information, is subject to Diamond CBD's Privacy Policy. You are responsible for keeping your registration information up to date through the account page on the Website.As a registered user of Diamond CBD, you agree to receive emails promoting any special offer(s), including third party offers. We may from time to time send you our monthly newsletter. You may opt-out from receiving special promotions or our newsletter by unsubscribing. Monthly DeliveryAs a subscribed Diamond CBD member, each month we will ship you a package with the specific item for which you subscribed.BY SUBSCRIBING, YOU AGREE TO PAY THE MONTHLY SUBSCRIPTION FEE FOR THE PRODUCTS THAT YOU SUBSCRIBED TO. Billing and PaymentsThe price of the Services and/or goods is payable in full before delivery. We accept the following credit cards at this time: Visa, MasterCard, American Express, or Discover. You will automatically be charged each month for your ongoing subscription. For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.We use a third-party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant Diamond CBD the right to store and process your information with the third-party payment service, which it may change from time to time; you agree that Diamond CBD will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider's terms of service. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology. Membership CancellationsWe work hard to make your membership satisfying; however, you may cancel your ongoing membership through the account page on the WebsiteYOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL AND YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO 24 HOURS OF YOUR NEXT ORDER DATE YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW.We may terminate your membership, without notice, for conduct we believe violates these Terms and Conditions or our policies, is harmful our business interests, or for an inactive account.

Yes, all subscription orders will be given free shipping.

You can cancel up to 24 hours before the billing date. Or simply skip that months subscription and wait until the next scheduled subscription.

While you do not have the ability to change the billing date that the card will be charged, you can skip the charge for that month to the next recurring order month.

If you add items without a subscription, shipping costs apply for orders under $100.

To change the payment method on your subscription:

1. Go to the Subscriptions tab in your Account.
2. Click "View" on the subscription item you wish to edit. 
3. Click on the Edit icon next to "Payment Details"
4. Select the existing payment method you wish to use or add add a new card.
5. If using an existing payment method, click on it and save your changes. If adding a new payment method, fill out your information and save your changes.